Submit an after-sales request

You can usually submit a product return within 14 days. Complaints, transport damage, missing products and other after-sales cases can be submitted using the same form.

Order
Type
Products
Description
Confirmation

Order verification Order reference Order email Firstname Lastname

Request type and reason

Withdrawal from the contract Product return Complaint Product exchange Transport damage Missing product Other after-sales case

Reason

Products

Product 1

Product name

Index / SKU EAN Quantity

Description Description Refund method Bank account number

Enter the bank account only if the refund cannot be made using the original payment method.

Phone

Confirmation

This online statement lets you withdraw from the contract without printing a PDF or sending a separate email.

I confirm that I am submitting a statement of withdrawal from the contract for the selected products.