Subject to point 10 of this paragraph, a Customer who is also a Consumer or an entity referred to in § 10 of the Terms and Conditions and who has concluded a contract remotely may withdraw from the contract without stating reasons by making a relevant statement within 14 days. In order to meet this deadline it is sufficient to send a declaration of withdrawal made available by the Store.
In the case of withdrawal from the contract, the Sales Agreement shall be considered unconcluded, and the Consumer or the entity referred to in § 10 of the Terms and Conditions shall be obliged to return the Product to the Seller or hand it over to a person authorised by the Seller to collect it without delay, but no later than 14 days from the date on which they have withdrawn from the contract, unless the Seller offered to collect the Product themselves. To meet the deadline it is sufficient to send back the Product before its expiry.
In the case of withdrawal from the Sales Agreement, the Product should be returned to the address: ul. Kolberga 4, 26-300 Opoczno
The Consumer or entity referred to in § 10 of the Terms and Conditions shall be liable for any diminished value of the Product resulting from the use of the Product beyond what is necessary to ascertain its nature, characteristics and functioning. In order to ascertain the nature, characteristics and functioning of the Products, the Consumer or the entity referred to in § 10 of the Terms and Conditions should only handle and inspect the Products in the same manner as they would do in a stationary shop.
Subject to points 6 and 8 of this paragraph, the Seller shall reimburse the value of the Product together with the costs of delivery using the same method of payment used by the Consumer, unless the Consumer or the entity referred to in § 10 of the Terms and Conditions has expressly agreed to a different method of reimbursement which does not involve any costs for them. Subject to point 7 of this paragraph, the return shall take place immediately and at the latest within 14 days from the receipt by the Seller of the notice of withdrawal from the Sales Agreement.
If the Consumer or entity referred to in § 10 of these Terms and Conditions chose a method of delivery of the Product other than the cheapest ordinary method of delivery offered by the Shop, the Seller shall not be obliged to reimburse them the additional costs incurred by them.
If the Seller has not offered to collect the Product from the Consumer or the entity referred to in § 10 of the Terms and Conditions itself, the Seller may withhold the reimbursement of the payment received from the Consumer until it receives the item back or the Consumer or the entity referred to in § 10 of the Terms and Conditions provides evidence of its return, whichever event occurs first.
The Consumer or the entity referred to in § 10 of the Terms and Conditions, withdrawing from the Sales Agreement, pursuant to point 1 of this paragraph, shall only bear the costs of sending the Product back to the Seller.
The fourteen-day period within which the Consumer or the entity referred to in § 10 of the Terms and Conditions may withdraw from the contract shall be counted from the day on which the Consumer or the entity referred to in § 10 of the Terms and Conditions took possession of the Product, and in the case of services from the date of conclusion of the contract.
The Consumer or entity referred to in § 10 of the Terms and Conditions shall not have the right to withdraw from a distance contract in the case of a Sales Agreement:
in which the subject matter of the performance is a non-refabricated item produced to the consumer's specification or serving to satisfy his/her individualised needs,
in which the subject matter of the performance is an item supplied in a sealed package which cannot be returned after opening the package for health protection or hygienic reasons, if the package has been opened after delivery,
where the object of the supply is an item which, once supplied, by its nature becomes inseparable from other goods,
where the object of the performance is a service if the seller has performed the service in full with the express consent of the consumerwho has been informed before the performance begins that after the Seller's performance he will lose the right to withdraw from the contract.
The right of withdrawal from the Sales Agreement applies to both the Seller and the Customer in the event of non-performance by the other party to the agreement of its obligations within a strictly specified period of time.
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